Refund policy

Last updated: May 1, 2026

Shipping

Orders are processed within 3 business days. Standard shipping within the U.S. typically arrives in 5–8 business days. Free shipping on all U.S. orders over $100.

Returns

Abide Embroidery Co. offers a 30-day return policy — you have 30 days from delivery to request a return.

To be eligible, your item(s) must be in the same condition as received, unused, and in their original packaging. You'll also need to provide your order number or proof of purchase.

To start a return, contact us at contact@abideembroidery.com. If your return is accepted, we'll provide a return shipping label. The label is a flat $4 and will be deducted from your refund. After your item(s) are inspected for quality, a refund will be issued.

Damages and Wrong Items

Please inspect your order on arrival and contact us within 14 days of delivery if part of your order is missing, damaged, or incorrect. We are always happy to make it right. Return shipping for a damaged or incorrect order is always free.

Exceptions / Non-Refundable Items

Digital Patterns, Gift Cards, and Final Sale items are not eligible for returns or refunds.

Subscriptions & Pre-Orders

Subscription and pre-order purchases are governed by the Subscriptions & Pre-Orders Policy in addition to this policy.