Privacy policy

Last updated: May 1, 2026

This Privacy Policy describes how Abide Embroidery Co. ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://abideembroidery.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources. The information we collect varies depending on how you interact with us. We may use information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services and the rights of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with us. "Personal information" means information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

  • Basic contact details: name, address, phone number, email.
  • Order information: name, billing address, shipping address, payment confirmation, email, phone.
  • Account information: username, password, security questions.
  • Shopping information: items you view, add to cart, or add to your wishlist.
  • Customer support information: information you include in messages to us.

Some features may require you to provide certain information; you may decline, but doing so may prevent you from using those features.

SMS Phone Number

If you opt in to SMS at checkout or through Klaviyo, you consent to the collection and storage of your SMS phone number for:

  • Communication — important account or service updates.
  • Authentication — two-factor authentication (2FA) where applicable.
  • Marketing — promotional offers, newsletters, or marketing messages (only if you have opted in).
  • Customer support — responding to inquiries and resolving issues.
  • Legal compliance — identity verification or response to legal requests.

You may withdraw consent at any time by replying STOP or contacting contact@abideembroidery.com. We will not sell, rent, or share your SMS number with third parties for marketing purposes without your explicit consent. Standard messaging and data rates may apply.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device, browser, and network information, your IP address, and your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors that collect payment information (bank account, card, billing address) to process your payment and fulfill your orders.

Information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies. See "Third-Party Websites and Links" below.

How We Use Your Personal Information

  • Providing Products and Services — to perform our contract with you: process payments, fulfill orders, send transactional notifications, manage your account, arrange shipping, facilitate returns and exchanges, and enable reviews.
  • Marketing and Advertising — to send marketing communications by email, SMS (if opted in), or postal mail and to show you advertisements.
  • Security and Fraud Prevention — to detect, investigate, and act on possible fraudulent, illegal, or malicious activity.
  • Communicating with You — to provide customer support and improve our Services, in our legitimate interests.

Cookies

For information about Cookies used by Shopify to power our store, see https://www.shopify.com/legal/cookies. We use Cookies to improve our Site and Services, run analytics, and better understand user interaction. We may permit third parties to use Cookies to tailor advertising. Most browsers accept Cookies by default; you can set your browser to remove or reject them, but doing so may impact site functionality.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping).
  • Business and marketing partners, including Shopify.
  • Affiliates or our corporate group, in our legitimate interests.
  • In connection with a business transaction (merger, acquisition, bankruptcy).
  • To comply with legal obligations (subpoenas, search warrants, similar requests) or to enforce our Terms.
  • With your consent.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. Anything you post in a public area is public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may link to third-party sites. If you follow such links, review their privacy and security policies. We are not responsible for the privacy or security practices of third parties.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians who believe their child has provided us with personal information may contact us to request its deletion. We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect. We cannot guarantee perfect security, and information sent to us may not be secure in transit. Do not use unsecure channels to communicate sensitive information. We retain personal information based on factors including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have rights including: access/know, deletion, correction, portability, restriction of processing, withdrawal of consent, and appeal. You can exercise these rights by contacting us at contact@abideembroidery.com. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights. You may designate an authorized agent to make requests on your behalf, subject to verification.

You may opt out of marketing emails using the unsubscribe link in our messages. We may still send non-promotional messages (account or order notifications).

Complaints

If you have complaints about how we process your personal information, contact us at contact@abideembroidery.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including in the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK.

Contact

Questions about our privacy practices, this Privacy Policy, or to exercise your rights: contact@abideembroidery.com · 125 Commercial Boulevard, #212826, Augusta, GA 30907, United States.