Shipping and Refund Policy
Abide Embroidery Co. offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be in the same condition as received, unused, and in its original packaging. You’ll also need to provide your order number or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you will be provided with a return shipping label. This shipping label is a flat $4 rate and will be deducted from your refund. After your item(s) have been inspected for quality, a refund will be issued.
See below for exceptions and non-returnable items.
Damages and Wrongs Items
Please inspect your order upon receiving it and contact us immediately if part of your order is missing, damaged or if you have received the wrong item. We are always happy to right a wrong we have made! Return shipping for a damaged product or an incorrect order is always free.
Exceptions / Non-Refundable Items
Digital Patterns, Gift Cards and Final Sale items are not eligible for returns.